Privacy Policy

1. Introduction

Welcome to Mind-e's Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you use our service, which allows you to create custom AI agents trained on your own data.

By using Mind-e, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you register for Mind-e, we collect:

• Email address
• Name
• Password (encrypted)
• Profile information you choose to provide
• Payment information (processed securely through our payment providers)

2.2 User Content

We collect and process the materials you upload to train your AI agents:

• Documents (PDFs, DOCXs, PPTs, TXTs, etc.)
• Custom prompts and instructions
• Configuration settings for your AI agents
• Conversation history between users and your AI agents

2.3 Usage Data

We automatically collect information about how you interact with our service:

• Log data (IP address, browser type, pages visited)
• Device information
• Feature usage patterns
• AI agent performance metrics

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

3. How We Use Your Information

3.1 Providing and Improving the Service

We use your information to:

• Create and manage your account
• Process payments and fulfill orders
• Provide customer support
• Improve and optimize our platform
• Develop new features and services

3.2 Training AI Agents

The content you upload is used specifically to:

• Train your custom AI agents according to your specifications
• Create knowledge bases for your specific AI instances
• Improve response accuracy for your users

3.3 Communications

With your permission, we may use your information to contact you with:

• Service updates and announcements
• Marketing communications (which you can opt out of)
• Responses to your inquiries or requests
• Educational materials about using our platform effectively

4. Data Storage and Security

4.1 Where We Store Your Data

Your data is stored in secure, encrypted databases and cloud storage systems. We primarily use servers located in [Your Server Regions], but may transfer data to other regions as necessary for service delivery.

4.2 Security Measures

We implement industry-standard security measures to protect your personal information:

• Encryption of sensitive data both in transit and at rest
• Regular security audits and vulnerability testing
• Access controls and authentication procedures
• Physical security measures at our data centers
• Ongoing employee security training

4.3 Data Retention

We retain your account information for as long as your account is active or as needed to provide you services. Your uploaded content is retained according to your subscription plan and can be deleted at your request.

We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access the personal information we have about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to certain exceptions)
• Export your data in a portable format
• Restrict certain processing of your information

5.2 Content Management

You can manage your uploaded content through your account dashboard:

• View all uploaded documents and materials
• Delete specific content from your AI agents
• Update or replace training materials
• Control which content is used for which AI agent

5.3 Account Closure

If you close your account, we will delete or anonymize your personal information within 30 days, except for information we need to retain for legitimate business or legal purposes.

6. Data Sharing and Disclosure

6.1 Service Providers

We may share your information with third-party vendors, service providers, and partners who help us deliver our services:

• Cloud storage providers
• Payment processors
• Analytics services
• Customer support tools

All service providers are required to take appropriate security measures to protect your data and are bound by contractual obligations to keep personal information confidential.

6.2 AI Model Providers

To create custom AI agents, we may use third-party AI models and services. These providers process your uploaded content strictly to deliver the requested AI functionality and are bound by strict data processing agreements.

6.3 Legal Requirements

We may disclose your information if required by law, in response to valid legal processes, or to protect our rights, privacy, safety, or property.

6.4 Business Transfers

If Mind-e is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

7. Children's Privacy

Our service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

8. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside [Your Country] and choose to provide information to us, please note that we transfer the data, including personal data, to [Your Country] and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: legal@mind-e.co
• By visiting the contact page on our website